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01.27.22

Ball Arena

  • 76
  • 48
48 Likes
Rachel Myers
  • 1/24/22 - 8:11AM

why did i get a confirmation email this morning about colorado springs dates when i purchased the package for denver? i canceled my hotel room and am out hundreds of dollars now. i highly regret signing up to tool army, it has been the worst membership experience of my life. you guys can’t respond to emails, send incorrect information out and can’t even mail out the merch you promised. poor customer service at it’s absolute worst right here.

Alicia Carroll
  • 1/24/22 - 11:20AM

This happened to me today! I responded to let them know they had the wrong date and show. I agree, this process has been a nightmare!!!

karl wurm
  • 1/20/22 - 8:30AM

I have an extra ticket to the Broadmoor show, FL1 row D that I'm looking to trade for a ticket to this show. I'm willing to pay extra cash if someone wants to add me to their VIP package :). Again looking to trade a ticket to the Broadmoor show for a ticket to this one.

text me if interested 248.421.1854 - Karl

Shad Harder
  • 1/20/22 - 6:16AM

I'm haven't received any information about my VIP tickets other than the original purchase email confirmation. Has anyone received information about how to obtain the tickets with VIP packages? This show is only a week away.

Alicia Carroll
  • 1/24/22 - 11:18AM

You will pick up your tickets at Will Call, I had to email Ball Arena because I couldn't get a response from Tool Army. They (Ball Arena) confirmed that people who purchased packages will pick up at Will Call.

I got an email today from ToolArmy with details on times and logistics....but to the Colorado Springs show even though I purchased tickets to this show, hopefully they figure it out by Thursday.

Shad Harder
  • 1/24/22 - 2:08PM

Thank you Alicia. I did get an email from Tool Army confirming this.

Jon Scharfencamp
  • 1/25/22 - 8:41AM

Has anybody been shipped the package with t-shirt etc that we paid for?

Alicia Carroll
  • 1/27/22 - 9:04AM

I have not received the package yet, I think they sent an email that it was delayed.

Solidus
  • 10/8/21 - 5:06PM

I don't know what to say, if they oversold the package deals or whatever that really sucks.

For me, I've been a member of TA since 2002 and this is the first time that the pre-sale code gave me a selection of random seats scattered around the arena for face value. I was able to get two in the middle of the floor by the mix before the general sale on Friday. Every other time they've presented a code that I'm aware of it was only for the really expensive premium packages.

I hope you're all able to get it fixed.

Arthur Sykes
  • 10/1/21 - 2:38PM

RECEIVED AN EMAIL SAYING GOLD PACKAGE WAS CANCELLED

Can anyone please explain. I purchased two Gold Packages, paid for them, got a confirmation number and receipt. The next day I got an email saying the package had been refunded due to not enough stock to fulfill the order. I purchased the tickets within o e minute after you could log in. The process went straight through. I don’t see how this is possible. I tried to buy tickets for another date, went to Gold package, it said sold out so I went to the silver and they were available. If they were sold out when I purchased it should not have allowed me to pay and give me a confirmation number. Iwhen I got the email that my order had been canceled I quickly looked and all the packages were sold out. I planned to give the tickets to my wife as a Christmas present as she is undoubtably their number 1 fan. Instead of giving her the present of a lifetime,, I now have nothing. How is it possible to sell and confirm something that is not available. I would have simply gone to the Silver package and given that to her as a Christmas present. Please tell me how it’s possible to getting confirmation of the best tickets and winding up with nothing? Can anyone please help with this issue???? I cannot find a number for customer service and have sent at least 10 emails asking for help and not received any replies.

TOOL, CAN YOU PLEASE HELP ME RECTIFY THIS MISHAP SO I CAN GIVE MY WIFE THE PRESENT OF HER LIFETIME??????

Bob Purcell
  • 10/5/21 - 10:22AM

Everyone of the discussion pages for the following shows details someone getting refunded for VIP tickets:

Tacomo Dome 1/11/22
Chase Center 1/16/22
Ball Arena 1/27/22
Amalie Arena 2/09/22
TD Garden 02/19/22
YUM Center 03/04/22
Van Andel Arena 03/08/22
Rocket Mortage Fieldhouse 03/20/22

Grant Mullins
  • 10/18/21 - 9:25PM

I had my tickets cancelled at the Chase center. The message I got just said they are not to blame. Its It's super upsetting. I'm pretty much done with these new people running the fanclub. Guess its it's time to just buy bootleg shit.

Micheal Kraft
  • 9/30/21 - 2:20PM

Had tickets 2 gold. Got an email this afternoon saying due to unforseen issues your tickets have been refunded.

Arthur Sykes
  • 10/1/21 - 2:58PM

TOOL HOW IS THIS POSSIBLE

Exact same thing happened to me. Got right on the website at 10, straight to packages, the site allowed me to select Two Gold Packages, allowed me to pay for them and I received a confirmation number. I had planned to give these to my wife as a Christmas present, a present of a lifetime and now I have nothing. It would have been ok if they were not available I would have moved on to the Silver package, but that wasn’t the case. The site allowed me to purchase and sent me a confirmation number. Once I got the email of the cancellation, I looked and all the packages were sold out. How is it possible to go from having the best tickets one day and nothing the next??

CAN ANYONE PLEASE HELP US RECTIFY THIS SITUATION?? I WOULD LIME TO BE ABLE TO SURPRISE MY WIFE WITH THE TICKETS THE SITE ALLOWED ME TO PURCHASE

Riggs David
  • 9/29/21 - 6:16PM

I can't get the TM site to take my payment TRIED SEVERAL TIMES AHHH !!! it keeps sending me to the oops window my machine is clean and I refreshed


same thing

Jeremy Soles
  • 9/29/21 - 6:01PM

I just ordered my pre-sale tickets! I haven't attended one of their shows since 2007.

David Muench
  • 9/29/21 - 4:26PM

Damnit! I was there and ready when the packs went on sale, got 2 Gold in my cart, and in the time it took to enter my CC they got bought out from under me. Man. Come on!! 2016 they couldn't get the merch off the truck fast enough to gt them to us, and the signed posters were sold retail before I had a chance. The second time, they barely managed to throw together a sound check (Which was still awesome btw), but the tour arrived late, and again...no signed stuff. Now for the THIRD time, the package that guaranteed a signed item got yanked out of my cart while I was fucking buying them!!! APC at Red Rocks, I did get a poster, but the stupid asshole next to us stole my merch bag!! What does a guy gotta do for a damn signed poster??? Especially since now I am supposed to have 2 or 3 already! Seriously, who do I talk to?

Colleen Avila
  • 9/29/21 - 2:29PM

Im so excited for this! see you all in a few months!

Kevin Kovacs
  • 9/29/21 - 10:36AM

Time is 11:33 AM (mountain time US) just got 2. All TA packages were sold out. Presale is TicketMaster not AXS. To get presale code, go to your profile here at Toolarmy and scroll down to the bottom.

Maynard 666
  • 9/29/21 - 9:57AM

The ticket presale is on Ticketmaster, not the AXS link provided.

David Miller
  • 9/29/21 - 9:31AM

Hey everyone! The pre-sale is on Ticketmaster even though those links went to axs. There’s definitely presale tickets left if you go to Ticketmaster

timur Cerkez
  • 9/29/21 - 9:19AM

It never works for me, I want my money back. I will just get tips on street. fuck this.

Craig Stevens
  • 9/29/21 - 9:14AM

Go to Ticketmaster, don't use link above. I just scored 4 for Denver, good seats :)

Zach Mather
  • 9/29/21 - 9:17AM

Ticketmaster says you need a code...what is it?

Robert Beyer
  • 9/29/21 - 9:18AM

What browser are you using?

Michael Martinez
  • 9/29/21 - 9:20AM

IM A MEMBER AND WHERE IS THE PASSCODE?

Daniel Shaw
  • 9/29/21 - 9:22AM

Go to your profile and it has a spot that says "My Personal Promo Code"

Alicia Carroll
  • 9/29/21 - 9:23AM

Code is on your ToolArmy profile

Prarthana Shahi
  • 9/29/21 - 9:25AM

Hey Thank you for your comment about ticketmaster!! I got 2 of them!!!!

Jen McConnell
  • 9/29/21 - 10:57AM

Yes, thanks for the head up on Ticketmaster!

David Miller
  • 9/29/21 - 9:05AM

Is the Denver pre-sale working for anyone?

luke Humphreys
  • 9/29/21 - 9:10AM

no

Maynard 666
  • 9/29/21 - 9:10AM

No. I'm in the queue in the chat to get it fixed hopefully.

Jerry Leonard
  • 9/29/21 - 9:17AM

no. lost silver package after the site allowed me to enter my credit card info. Super frustrating.

Gregory Milner
  • 9/29/21 - 9:25AM

You have to go to TicketBastards.. "pre-sale" link above only goes to AXS.. https://www.ticketmaster.com/event/1E005B36E090421F

Cortney Ewert
  • 9/29/21 - 8:56AM

Is the presale not showing for anyone else?

Andree Glassman
  • 9/29/21 - 9:01AM

Yup, I can click on Salt Lake pre-sale but not Denver, wtf...

Holly Leary
  • 9/29/21 - 9:02AM

Same

Robert Beyer
  • 9/29/21 - 9:02AM

Same. All I get is the link to tomorrow's ticket sale date.

David Miller
  • 9/29/21 - 9:06AM

Not working for me either

Prarthana Shahi
  • 9/29/21 - 9:07AM

yes it is not showing. tried to buy the ta vip package it was sold out

Zach Mather
  • 9/29/21 - 9:07AM

Same

Robert Beyer
  • 9/29/21 - 9:10AM

Something tells me they got the time zones wrong.

Kayla Laine
  • 9/29/21 - 9:16AM

Did anyone get a TA package for Denver?? Mine was not working and now it says sold out!

Kayla Laine
  • 9/29/21 - 9:17AM

As Im posting this, the time stamp says 0916... Maybe we should wait until 11??

Alicia Carroll
  • 9/29/21 - 9:24AM

I was able to get 2 Bronze packages, now shows Sold Out tho

Maynard 666
  • 9/29/21 - 9:59AM

It's on TIcketmaster, not the AXS link provided on this site.

Noah Perlin
  • 9/29/21 - 5:51AM

Long time Tool fan but just joined Tool Army a couple days ago. Will I still have presale permission only joining a few days ago? I did get the promo code, but get rerouted to AXS for tickets. Nothing on their site stands out for redeeming the code. Will something show up when the presale goes live?

D T
  • 9/28/21 - 10:19AM

I just got an email from Ticketmaster, and it has the Tool Army Presale link on it. Sounds like we just use our promo codes on our profile. Here's the link if anyone wants to have it ready.

https://www.ticketmaster.com/event/1E005B36E090421F

Lori Kuczynski-Tripp
  • 9/29/21 - 9:24AM

May the Gods bless you for the rest of your life! Thank you so much for the link. It worked!

Garth Hill
  • 9/29/21 - 9:25AM

This link worked for me for Denver tickets

Chris Bartkowicz
  • 9/27/21 - 8:59PM

Ok long time toolarmy but just re joined. If I'm seeing these comments I'm guessing I'm actually a member again? So help with presale for Denver please. Spiral out motherfuckers

Mike Swankhouse
  • 9/27/21 - 11:18AM

Really needing presale info to be posted please!!!

Miles Broome
  • 9/27/21 - 10:38AM

Presale 10 am local time does that mean 10 Denver time? I’m flying in so just wondering what time I need to be on

Andrew Couch
  • 9/27/21 - 10:43AM

Yeah I believe it’s always 10am local, wherever the location of the concert is.

Miles Broome
  • 9/27/21 - 10:14AM

Are presale on the tool army page or somewhere like live nation?

Paul Garrett
  • 9/27/21 - 9:56AM

Is pricing for VIP posted anywhere?

dan luna
  • 9/27/21 - 9:59AM

yes in the faqs appears to be 299 399 499

dan luna
  • 9/27/21 - 10:00AM

https://toolband.com/packages/

Robert Coughennower
  • 9/27/21 - 10:08AM

says all of the same amenities never knew there was a choice i thought they were all 500

dan luna
  • 9/27/21 - 10:15AM

Yeah, They all look exactly the same.

Colleen Avila
  • 9/27/21 - 10:45AM

I dont see a difference. Im thinking it will be the Row/Seat selection once there. like Gold will the first rows, Silver the next 3 etc.

Darryian Shover
  • 9/27/21 - 9:29AM

What time is the presale??

Brian Dodek
  • 9/27/21 - 9:21AM

Wondering if this is an actual full presale. They said the exact same thing for the 2020 tour. I bought the membership and the presale was only for limited $$$ VIP tickets, no GA tickets.

Jessica Hartshorn
  • 9/27/21 - 10:21AM

Same

dan luna
  • 9/27/21 - 9:09AM

So how does this presale thing work do we get a code for the AXS site?

Darryian Shover
  • 9/27/21 - 9:26AM

Presale code is on your membership profile and only for those with a paid membership

Hayley Creamer
  • 9/27/21 - 10:09AM

Where in the profile?

Robert Hoyt
  • 9/27/21 - 8:42AM

Presale tomorrow for us!

Holly Phillips
  • 9/27/21 - 8:49AM

I thought it said the 29th for US presale?

Robert Hoyt
  • 9/27/21 - 9:13AM

For Tool Army members its tomorrow.

Gregory Klingler
  • 9/27/21 - 9:27AM

Yeah. Announcement said tool army presale is Sept 28 for Europe. Sept 29 for US. I'm wondering if it will be a full presale or only $500 VIP tickets.

Robert Coughennower
  • 9/27/21 - 10:11AM

Where are you seeing presale for us dates tomorrow Robert

Lidia English
  • 9/27/21 - 7:59AM

What’s the presale code word? Lol

Michael Marquez-Thompson
  • 9/27/21 - 11:12AM

good one, last time I had to basically give my social and birth certificate to prove i was part of the tool army

Robert Coughennower
  • 9/27/21 - 7:20AM

Yesssssssssssss!!!!!!!!!!

Please announce!!!!!!

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