why did i get a confirmation email this morning about colorado springs dates when i purchased the package for denver? i canceled my hotel room and am out hundreds of dollars now. i highly regret signing up to tool army, it has been the worst membership experience of my life. you guys can’t respond to emails, send incorrect information out and can’t even mail out the merch you promised. poor customer service at it’s absolute worst right here.
I have an extra ticket to the Broadmoor show, FL1 row D that I'm looking to trade for a ticket to this show. I'm willing to pay extra cash if someone wants to add me to their VIP package :). Again looking to trade a ticket to the Broadmoor show for a ticket to this one.
I'm haven't received any information about my VIP tickets other than the original purchase email confirmation. Has anyone received information about how to obtain the tickets with VIP packages? This show is only a week away.
You will pick up your tickets at Will Call, I had to email Ball Arena because I couldn't get a response from Tool Army. They (Ball Arena) confirmed that people who purchased packages will pick up at Will Call.
I got an email today from ToolArmy with details on times and logistics....but to the Colorado Springs show even though I purchased tickets to this show, hopefully they figure it out by Thursday.
I don't know what to say, if they oversold the package deals or whatever that really sucks.
For me, I've been a member of TA since 2002 and this is the first time that the pre-sale code gave me a selection of random seats scattered around the arena for face value. I was able to get two in the middle of the floor by the mix before the general sale on Friday. Every other time they've presented a code that I'm aware of it was only for the really expensive premium packages.
RECEIVED AN EMAIL SAYING GOLD PACKAGE WAS CANCELLED
Can anyone please explain. I purchased two Gold Packages, paid for them, got a confirmation number and receipt. The next day I got an email saying the package had been refunded due to not enough stock to fulfill the order. I purchased the tickets within o e minute after you could log in. The process went straight through. I don’t see how this is possible. I tried to buy tickets for another date, went to Gold package, it said sold out so I went to the silver and they were available. If they were sold out when I purchased it should not have allowed me to pay and give me a confirmation number. Iwhen I got the email that my order had been canceled I quickly looked and all the packages were sold out. I planned to give the tickets to my wife as a Christmas present as she is undoubtably their number 1 fan. Instead of giving her the present of a lifetime,, I now have nothing. How is it possible to sell and confirm something that is not available. I would have simply gone to the Silver package and given that to her as a Christmas present. Please tell me how it’s possible to getting confirmation of the best tickets and winding up with nothing? Can anyone please help with this issue???? I cannot find a number for customer service and have sent at least 10 emails asking for help and not received any replies.
TOOL, CAN YOU PLEASE HELP ME RECTIFY THIS MISHAP SO I CAN GIVE MY WIFE THE PRESENT OF HER LIFETIME??????
I had my tickets cancelled at the Chase center. The message I got just said they are not to blame. Its It's super upsetting. I'm pretty much done with these new people running the fanclub. Guess its it's time to just buy bootleg shit.
Exact same thing happened to me. Got right on the website at 10, straight to packages, the site allowed me to select Two Gold Packages, allowed me to pay for them and I received a confirmation number. I had planned to give these to my wife as a Christmas present, a present of a lifetime and now I have nothing. It would have been ok if they were not available I would have moved on to the Silver package, but that wasn’t the case. The site allowed me to purchase and sent me a confirmation number. Once I got the email of the cancellation, I looked and all the packages were sold out. How is it possible to go from having the best tickets one day and nothing the next??
CAN ANYONE PLEASE HELP US RECTIFY THIS SITUATION?? I WOULD LIME TO BE ABLE TO SURPRISE MY WIFE WITH THE TICKETS THE SITE ALLOWED ME TO PURCHASE
Damnit! I was there and ready when the packs went on sale, got 2 Gold in my cart, and in the time it took to enter my CC they got bought out from under me. Man. Come on!! 2016 they couldn't get the merch off the truck fast enough to gt them to us, and the signed posters were sold retail before I had a chance. The second time, they barely managed to throw together a sound check (Which was still awesome btw), but the tour arrived late, and again...no signed stuff. Now for the THIRD time, the package that guaranteed a signed item got yanked out of my cart while I was fucking buying them!!! APC at Red Rocks, I did get a poster, but the stupid asshole next to us stole my merch bag!! What does a guy gotta do for a damn signed poster??? Especially since now I am supposed to have 2 or 3 already! Seriously, who do I talk to?
Time is 11:33 AM (mountain time US) just got 2. All TA packages were sold out. Presale is TicketMaster not AXS. To get presale code, go to your profile here at Toolarmy and scroll down to the bottom.
Long time Tool fan but just joined Tool Army a couple days ago. Will I still have presale permission only joining a few days ago? I did get the promo code, but get rerouted to AXS for tickets. Nothing on their site stands out for redeeming the code. Will something show up when the presale goes live?
I just got an email from Ticketmaster, and it has the Tool Army Presale link on it. Sounds like we just use our promo codes on our profile. Here's the link if anyone wants to have it ready.
Ok long time toolarmy but just re joined. If I'm seeing these comments I'm guessing I'm actually a member again? So help with presale for Denver please. Spiral out motherfuckers
Wondering if this is an actual full presale. They said the exact same thing for the 2020 tour. I bought the membership and the presale was only for limited $$$ VIP tickets, no GA tickets.
why did i get a confirmation email this morning about colorado springs dates when i purchased the package for denver? i canceled my hotel room and am out hundreds of dollars now. i highly regret signing up to tool army, it has been the worst membership experience of my life. you guys can’t respond to emails, send incorrect information out and can’t even mail out the merch you promised. poor customer service at it’s absolute worst right here.
This happened to me today! I responded to let them know they had the wrong date and show. I agree, this process has been a nightmare!!!
I have an extra ticket to the Broadmoor show, FL1 row D that I'm looking to trade for a ticket to this show. I'm willing to pay extra cash if someone wants to add me to their VIP package :). Again looking to trade a ticket to the Broadmoor show for a ticket to this one.
text me if interested 248.421.1854 - Karl
I'm haven't received any information about my VIP tickets other than the original purchase email confirmation. Has anyone received information about how to obtain the tickets with VIP packages? This show is only a week away.
You will pick up your tickets at Will Call, I had to email Ball Arena because I couldn't get a response from Tool Army. They (Ball Arena) confirmed that people who purchased packages will pick up at Will Call.
I got an email today from ToolArmy with details on times and logistics....but to the Colorado Springs show even though I purchased tickets to this show, hopefully they figure it out by Thursday.
Thank you Alicia. I did get an email from Tool Army confirming this.
Has anybody been shipped the package with t-shirt etc that we paid for?
I don't know what to say, if they oversold the package deals or whatever that really sucks.
For me, I've been a member of TA since 2002 and this is the first time that the pre-sale code gave me a selection of random seats scattered around the arena for face value. I was able to get two in the middle of the floor by the mix before the general sale on Friday. Every other time they've presented a code that I'm aware of it was only for the really expensive premium packages.
I hope you're all able to get it fixed.
RECEIVED AN EMAIL SAYING GOLD PACKAGE WAS CANCELLED
Can anyone please explain. I purchased two Gold Packages, paid for them, got a confirmation number and receipt. The next day I got an email saying the package had been refunded due to not enough stock to fulfill the order. I purchased the tickets within o e minute after you could log in. The process went straight through. I don’t see how this is possible. I tried to buy tickets for another date, went to Gold package, it said sold out so I went to the silver and they were available. If they were sold out when I purchased it should not have allowed me to pay and give me a confirmation number. Iwhen I got the email that my order had been canceled I quickly looked and all the packages were sold out. I planned to give the tickets to my wife as a Christmas present as she is undoubtably their number 1 fan. Instead of giving her the present of a lifetime,, I now have nothing. How is it possible to sell and confirm something that is not available. I would have simply gone to the Silver package and given that to her as a Christmas present. Please tell me how it’s possible to getting confirmation of the best tickets and winding up with nothing? Can anyone please help with this issue???? I cannot find a number for customer service and have sent at least 10 emails asking for help and not received any replies.
TOOL, CAN YOU PLEASE HELP ME RECTIFY THIS MISHAP SO I CAN GIVE MY WIFE THE PRESENT OF HER LIFETIME??????
Everyone of the discussion pages for the following shows details someone getting refunded for VIP tickets:
Tacomo Dome 1/11/22
Chase Center 1/16/22
Ball Arena 1/27/22
Amalie Arena 2/09/22
TD Garden 02/19/22
YUM Center 03/04/22
Van Andel Arena 03/08/22
Rocket Mortage Fieldhouse 03/20/22
I had my tickets cancelled at the Chase center. The message I got just said they are not to blame. Its It's super upsetting. I'm pretty much done with these new people running the fanclub. Guess its it's time to just buy bootleg shit.
Had tickets 2 gold. Got an email this afternoon saying due to unforseen issues your tickets have been refunded.
TOOL HOW IS THIS POSSIBLE
Exact same thing happened to me. Got right on the website at 10, straight to packages, the site allowed me to select Two Gold Packages, allowed me to pay for them and I received a confirmation number. I had planned to give these to my wife as a Christmas present, a present of a lifetime and now I have nothing. It would have been ok if they were not available I would have moved on to the Silver package, but that wasn’t the case. The site allowed me to purchase and sent me a confirmation number. Once I got the email of the cancellation, I looked and all the packages were sold out. How is it possible to go from having the best tickets one day and nothing the next??
CAN ANYONE PLEASE HELP US RECTIFY THIS SITUATION?? I WOULD LIME TO BE ABLE TO SURPRISE MY WIFE WITH THE TICKETS THE SITE ALLOWED ME TO PURCHASE
I can't get the TM site to take my payment TRIED SEVERAL TIMES AHHH !!! it keeps sending me to the oops window my machine is clean and I refreshed
same thing
I just ordered my pre-sale tickets! I haven't attended one of their shows since 2007.
Damnit! I was there and ready when the packs went on sale, got 2 Gold in my cart, and in the time it took to enter my CC they got bought out from under me. Man. Come on!! 2016 they couldn't get the merch off the truck fast enough to gt them to us, and the signed posters were sold retail before I had a chance. The second time, they barely managed to throw together a sound check (Which was still awesome btw), but the tour arrived late, and again...no signed stuff. Now for the THIRD time, the package that guaranteed a signed item got yanked out of my cart while I was fucking buying them!!! APC at Red Rocks, I did get a poster, but the stupid asshole next to us stole my merch bag!! What does a guy gotta do for a damn signed poster??? Especially since now I am supposed to have 2 or 3 already! Seriously, who do I talk to?
Im so excited for this! see you all in a few months!
Time is 11:33 AM (mountain time US) just got 2. All TA packages were sold out. Presale is TicketMaster not AXS. To get presale code, go to your profile here at Toolarmy and scroll down to the bottom.
The ticket presale is on Ticketmaster, not the AXS link provided.
Hey everyone! The pre-sale is on Ticketmaster even though those links went to axs. There’s definitely presale tickets left if you go to Ticketmaster
It never works for me, I want my money back. I will just get tips on street. fuck this.
Go to Ticketmaster, don't use link above. I just scored 4 for Denver, good seats :)
Ticketmaster says you need a code...what is it?
What browser are you using?
IM A MEMBER AND WHERE IS THE PASSCODE?
Go to your profile and it has a spot that says "My Personal Promo Code"
Code is on your ToolArmy profile
Hey Thank you for your comment about ticketmaster!! I got 2 of them!!!!
Yes, thanks for the head up on Ticketmaster!
Is the Denver pre-sale working for anyone?
no
No. I'm in the queue in the chat to get it fixed hopefully.
no. lost silver package after the site allowed me to enter my credit card info. Super frustrating.
You have to go to TicketBastards.. "pre-sale" link above only goes to AXS.. https://www.ticketmaster.com/event/1E005B36E090421F
Is the presale not showing for anyone else?
Yup, I can click on Salt Lake pre-sale but not Denver, wtf...
Same
Same. All I get is the link to tomorrow's ticket sale date.
Not working for me either
yes it is not showing. tried to buy the ta vip package it was sold out
Same
Something tells me they got the time zones wrong.
Did anyone get a TA package for Denver?? Mine was not working and now it says sold out!
As Im posting this, the time stamp says 0916... Maybe we should wait until 11??
I was able to get 2 Bronze packages, now shows Sold Out tho
It's on TIcketmaster, not the AXS link provided on this site.
Long time Tool fan but just joined Tool Army a couple days ago. Will I still have presale permission only joining a few days ago? I did get the promo code, but get rerouted to AXS for tickets. Nothing on their site stands out for redeeming the code. Will something show up when the presale goes live?
I just got an email from Ticketmaster, and it has the Tool Army Presale link on it. Sounds like we just use our promo codes on our profile. Here's the link if anyone wants to have it ready.
https://www.ticketmaster.com/event/1E005B36E090421F
May the Gods bless you for the rest of your life! Thank you so much for the link. It worked!
This link worked for me for Denver tickets
Ok long time toolarmy but just re joined. If I'm seeing these comments I'm guessing I'm actually a member again? So help with presale for Denver please. Spiral out motherfuckers
Really needing presale info to be posted please!!!
Presale 10 am local time does that mean 10 Denver time? I’m flying in so just wondering what time I need to be on
Yeah I believe it’s always 10am local, wherever the location of the concert is.
Are presale on the tool army page or somewhere like live nation?
Is pricing for VIP posted anywhere?
yes in the faqs appears to be 299 399 499
https://toolband.com/packages/
says all of the same amenities never knew there was a choice i thought they were all 500
Yeah, They all look exactly the same.
I dont see a difference. Im thinking it will be the Row/Seat selection once there. like Gold will the first rows, Silver the next 3 etc.
What time is the presale??
Wondering if this is an actual full presale. They said the exact same thing for the 2020 tour. I bought the membership and the presale was only for limited $$$ VIP tickets, no GA tickets.
Same
So how does this presale thing work do we get a code for the AXS site?
Presale code is on your membership profile and only for those with a paid membership
Where in the profile?
Presale tomorrow for us!
I thought it said the 29th for US presale?
For Tool Army members its tomorrow.
Yeah. Announcement said tool army presale is Sept 28 for Europe. Sept 29 for US. I'm wondering if it will be a full presale or only $500 VIP tickets.
Where are you seeing presale for us dates tomorrow Robert
What’s the presale code word? Lol
good one, last time I had to basically give my social and birth certificate to prove i was part of the tool army
Yesssssssssssss!!!!!!!!!!
Please announce!!!!!!