If you joined the Tool Army before November 2015 - your lifetime membership will be honored. You do not need to purchase again and you will maintain all the perks of your membership.
If the email address you originally signed up with is not active, please email ta.membership.support@toolband.com with your original email address and the email address you would like to use.
Go to toolarmy.com and click "Login" then "Forgot Password" to reset it.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
You have 30 calendar days to return an item from the date you received it.To be eligible for an exchange return, your item must be unused and in the same condition that you received it. For refund returns we will initiate a refund to your credit card as soon as we receive your item and have inspected it.
You will be responsible for paying for your own shipping costs for returning your item unless the return is our fault (incorrect item sent or defective merchandise sent). Shipping costs are nonrefundable. Please contact customer service at orders@toolband.com to initiate returns procedure.
Due to the nature of an online fan club, where benefits include access to exclusive photos, video, audio, text and community content that becomes available at the time of purchase, membership dues are non-refundable. Memberships do not guarantee pre-sale ticket. Please be aware that your membership is valid for one year from the date you originally purchased your membership.
Your membership purchase will display as "Tool Army" on your bank statements.
If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please visit your profile page and click on “Membership” to manage.
The Tool Army membership is good for one year and will automatically renew. Members will be reminded prior to the auto-renewal with time to cancel their membership (or they can turn the auto-renew off any time during their year). Members can cancel or downgrade at any time during their 12 month period, however no partial refunds will be issued. All membership sales are final.
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