TOOLARMY Members can find their presale code on their user profile.
Presale codes will allow you access to TOOLARMY ticket only presales. Please visit toolband.com/events for links to ticket only presales.
Yes. Your code is good for one use per European and U.S. presale. It will get you up to 4 tickets per use.
(e.g. You could get up to 4 tickets to the London show and up to 4 tickets for the Eugene show. But you could NOT get 4 tickets to London and Paris; or 4 tickets to Eugene and Sacramento.)
TOOLARMY member presales will occur at the times below:
EUROPE: Tuesday September 28 10AM Local Time until Wednesday September 29 10AM Local Time
UNITED STATES: Wednesday September 29 10AM Local Time until Thursday September 30 10PM Local Time
If you are having trouble finding your presale code via your account profile, please contact ta.membership.support@toolband.com.
Here are some items to consider if your presale code is not working:
If you’ve completed these steps and are still having issues, reach out to us at ta.membership.support@toolband.com and we can take a look.
Exclusive packages are available to current TOOLARMY members ONLY.
If you are not a TOOLARMY member and would like to join, you can do so at toolband.com/tool-army.
If you have an existing account on toolband.com, but your TOOLARMY membership has expired, you can upgrade your membership via the “Manage Membership” section of your user profile.
There are three levels of packages available to TOOLARMY members. These packages include one (1) premium concert ticket, parking, early venue entry, early access to the merch booth with a 10% discount, dedicated in venue amenities*, and merchandise exclusive to these packages. Quantities of each package level will be limited.
Yes. TOOLARMY members can purchase up to 2 packages of any level per show. If a single member is found to have purchased more than two packages for a show, their order can be cancelled and refunded without notice.
Exclusive packages will be available to TOOLARMY members beginning Wednesday September 29 at 10AM Local Time.
Packages can be accessed on the Packages page. You must be logged into your TOOLARMY membership account in order to purchase. Limited quantities of each package will be available per show.
If you joined the Tool Army before November 2015 - your lifetime membership will be honored. You do not need to purchase again and you will maintain all the perks of your membership.
If the email address you originally signed up with is not active, please email ta.membership.support@toolband.com with your original email address and the email address you would like to use.
Go to toolarmy.com and click "Login" then "Forgot Password" to reset it.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
You have 30 calendar days to return an item from the date you received it.To be eligible for an exchange return, your item must be unused and in the same condition that you received it. For refund returns we will initiate a refund to your credit card as soon as we receive your item and have inspected it.
You will be responsible for paying for your own shipping costs for returning your item unless the return is our fault (incorrect item sent or defective merchandise sent). Shipping costs are nonrefundable. Please contact customer service at orders@toolband.com to initiate returns procedure.
Due to the nature of an online fan club, where benefits include access to exclusive photos, video, audio, text and community content that becomes available at the time of purchase, membership dues are non-refundable. Memberships do not guarantee pre-sale ticket. Please be aware that your membership is valid for one year from the date you originally purchased your membership.
Your membership purchase will display as "Tool Army" on your bank statements.
All package sales are non-refundable and non-transferable. By purchasing a TOOLARMY Exclusive Package for the 2022 US Tour, you acknowledge that refunds will not be issued.
If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please visit your profile page and click on “Membership” to manage.
The Tool Arny membership is good for one year and will automatically renew. Members will be reminded prior to the auto-renewal with time to cancel their membership (or they can turn the auto-renew off any time during their year). Members can cancel or downgrade at any time during their 12 month period, however no partial refunds will be issued. All membership sales are final.
Packages will be shipped to you via the shipping method you choose in checkout. International orders may incur additional duties and customs that are not included in the purchase price.
Tickets will be available at Will Call at the venue on the day of the show you purchase a package for.
COVID restrictions will depend on the local communities surrounding each venue. Neither TOOL nor TOOLARMY have say or control in these measures. Please check any COVID safety and/or travel measures for the venue, surrounding area and your own area before attending the show.
All package sales are non-refundable and non-transferrable.
If you purchased tickets only to a show, please refer to the ticketing refund policies stated via the ticketing provider you purchased through.
In the best interest of attendees and staff, the Event Organizer is monitoring local COVID-19 trends and will meet or exceed protocols mandated by local governments. The Event Organizer is requiring all attendees to agree to the terms below prior to ticket purchases and event entry.
By purchasing tickets to this event, you and all members of your party agree to abide by the health and safety measures in effect at the time of the event which may, or may not, include (without limitation) the following: wearing masks; providing proof of negative COVID-19 test (72 hours before the event) prior to entering the venue; AND/OR be fully vaccinated against COVID-19 (at least 14 days after final dose) and providing proof of COVID-19 immunization.
Check the event venue website often and closer to your event date for the latest information as guidelines and requirements are subject to change.
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